Frequently Asked Questions
If you prefer a human touch or require any support, please reach out to our team at support@afterlightleisure.com or +1-307-461-9538
Orders & Shipping
How much does shipping cost? Do you ship internationally?
- $15 flat rate shipping on U.S. orders under $150. Free U.S. shipping on orders $150+.
- $25 flat rate shipping on international orders under $250. Free international shipping on orders $250+.
- We ship to the following countries: Anguilla, Antigua & Barbuda, Aruba, Australia, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Canada, Cayman Islands, Curaçao, Dominica, Dominican Republic, Egypt, France, Germany, Grenada, Guadeloupe, Haiti, Hong Kong SAR, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kuwait, Lebanon, Liechtenstein, Luxembourg, Mexico, Montserrat, Netherlands, Oman, Pakistan, Portugal, Qatar, St. Kitts & Nevis, St. Lucia, San Marino, Saudi Arabia, Singapore, Sint Maarten, Spain, St. Vincent & Grenadines, Taiwan, Trinidad & Tobago, Turkey, Turks & Caicos Islands, United Arab Emirates, United Kingdom, British Virgin Islands, Yemen.
- If we do not currently ship to your country, please contact our team at support@afterlightleisure.com and we will work to identify fulfilment options.
How long does shipping typically take?
- Orders are processed and shipped within 1-2 business days from our U.S. warehouse.
- Once shipped, U.S. orders typically arrive within 2-3 business days.
- For up-to-date status on the delivery of your order, please refer to the tracking information provided via email confirmation once your order has shipped.
- If you are ordering within Bali, please email us at support@afterlightleisure.com to help complete your order and coordinate delivery via courier (e.g., GoJek, Grab).
How do I pre-order out-of-stock items?
- We offer pre-order sales on select styles. If your desired style is out-of-stock and eligible for pre-order, a pre-order button will appear on the product page to complete checkout.
- The checkout process for pre-orders and in-stock items is the same. You will be charged the full amount of the pre-ordered items when your order is submitted. If your cart contains both in-stock and pre-ordered items, in-stock items will ship immediately while pre-ordered items will ship once available.
- Fulfilment of pre-ordered item typically occurs within 3-5 weeks. Please refer to the shipping timeframe specified on the pre-ordered product page for an accurate fulfilment estimate.
- If you are in need of an out-of-stock item within a shorter timeframe, or have questions regarding the status of your pre-order, please contact our team at support@afterlightleisure.com.
What are the international import fees, duties, and/or taxes that I have to pay?
- Afterlight Leisure products are distributed from our U.S. warehouse.
- Orders are delivered duty unpaid (DDU) and subject to the receiving country's import fees, duties, and/or taxes and are not the responsibility of Afterlight Leisure. Funds are paid to and set by your home country's government as per import/export regulations and charged by the shipping carrier.
What should I do if my order is damaged or incorrect?
- If your order arrived damaged or is incorrect, please contact us at support@afterlightleisure.com so we can identify the best solution to make things right.
What should I do if I never receive my order?
- Please allow up to 10 business days from the point of purchase to receive your order. All products are distributed from our U.S. warehouse and we appreciate your patience in the unlikely event of delays in the delivery of your order.
- If you still haven’t received your order after this timeframe, please send us an email at support@afterlightleisure.com with your order number (found in your email confirmation) and we will track down your shipment.
How do I cancel or make changes to an order I’ve already placed?
- Orders are processed and fulfilled within 1-2 business days. Time is of the essence to modify your order.
- Please contact support@afterlightleisure.com immediately with your order number if you wish to cancel or change your order. We, unfortunately, will be unable to make adjustments to your order if it has already shipped, although our team will gladly help in facilitating an exchange or return for store credit.
Is it possible to order in bulk or wholesale?
- Absolutely! We encourage you to contact us at wholesale@afterlightleisure.com with your enquiry.
Returns & Exchanges
What is the U.S. returns & exchanges policy?
- We offer free returns and exchanges on all U.S. orders for any reason, provided the garments remain in unworn condition (neither washed nor altered) and are returned to our U.S. warehouse within 30 days of the original purchase date.
- We do not currently accept refunds to the original payment method – only returns for store credit or exchanges for a new size or colour are permitted at this time.
- Please click here to initiate a return or exchange via our self-guided portal.
- You will be provided with a prepaid USPS shipping label via the self-guided portal that can be used to return your order to our U.S. warehouse.
- In your return package, please include the packing list that shipped with your order and ensure that any tags are still affixed to the garments. You are welcome to keep the drawstring cinch bag as a token of our appreciation.
- We reserve the right to refuse returns or exchanges on items that have been worn, soiled, laundered, or altered in any way.
What is the international (non-U.S.) returns & exchanges policy?
- We offer returns and exchanges on all international (non-U.S.) orders for any reason, provided the garments remain in unworn condition (neither washed nor altered) and are returned to our U.S. warehouse within 30 days of the original purchase date.
- We do not currently accept refunds to the original payment method – only returns for store credit or exchanges for a new size or colour are permitted at this time.
- Please send an email to support@afterlightleisure.com with your order number to initiate a return or exchange. We will provide you with a return address. Please note that you are responsible for the cost to return your order to our U.S. warehouse.
- Returns and exchanges must be shipped back to Afterlight Leisure using a trackable method by your courier of choice. Please declare the items as “returned goods” on the customs form of your shipment to avoid any unnecessary import or export fees.
- In your return package, please include the packing list that shipped with your order. You are welcome to keep the drawstring cinch bag as a token of our appreciation.
- Any import fees, duties, and/or taxes associated with your original order are not eligible for reimbursement by Afterlight Leisure. These fees can be refunded via duty drawback through your home country’s local customs office.
- We reserve the right to refuse returns or exchanges on items that have been worn, soiled, laundered, or altered in any way.
How long will my return or exchange take to process (and ship)?
- Please allow up to 10 business days for your return or exchange to be processed once it is received and inspected by our U.S. warehouse.
- Upon inspection and approval of your return, store credit will be emailed to you in the form of an Afterlight Leisure gift card with no expiration date. Any original shipping fees associated with your order are not eligible for reimbursement.
- Upon inspection and approval of your exchange, new items ship from our U.S warehouse and typically arrive within 2-3 business days for U.S. orders and 5-10 business days for international orders.
- Tracking information will be provided via email confirmation as soon as your exchange has shipped.
Product Information
Where are Afterlight Leisure garments produced?
- Afterlight Leisure is designed and manufactured in Bali, Indonesia with a focus on producing timeless styles using high quality materials.
- We partner with a select network of Balinese artisans who custom cut and sew each garment from the comfort of their own homes.
- Please refer to our About Us for more information on our manufacturing process and business ethics.
How can I be notified when a style is back in stock?
- We do our best to keep our styles in stock in all sizes and colours; however, if for some reason your selection is not available, please click the brown “NOTIFY ME WHEN AVAILABLE” button on the specific product page, which will prompt you for an email address. We will email you once the product in your desired size and colour is available.
- If you are particularly in need of an out-of-stock item, please contact our team at support@afterlightleisure.com and we will do our best to accommodate your request.
How do I make sure I order the right size?
- Please refer to the size chart link found above the "Add to Cart" button on the product page of the garment you wish to purchase.
- Please do not hesitate to contact our team at support@afterlightleisure.com if you have any questions regarding sizing before you finalise your order.
How should I wash my Afterlight Leisure products? Will they shrink?
- For our Terry Cloth Backpack and Terry Cloth Hat, we recommend spot cleaning with mild dishwashing soap using a soft brush, sponge, or washcloth and laying each piece flat to dry. Please refrain from machine washing or drying.
- For our Terry Cloth Polo and Terry Cloth Kimono in Newport Navy, we recommend dry cleaning to avoid dye tinting the white trim during washing.
- For all other terry cloth garments in all other colours, we recommend hand washing in cold water and hanging to dry.
- For our cotton waffle garments, we recommend hand washing in cold water and hanging to dry.
- If hand washing is not an option, we recommend washing at the gentlest cold water setting and hanging to dry. Please refrain from using a high heat dryer to avoid any excess shrinkage.
- All of our fabric is washed and preshrunk prior to manufacturing, although you may observe minor shrinkage after the first wash. By handling with care, you will extend the life and colour vibrancy of your garment.